Customer Care

F&Qs

Why is the printing cost expensive for the Birth Prints?
Mainly because they are a one off piece and are outsourced. When printing one item the cost is always more expensive.

Do you ship worldwide?
Not at this stage, we do hope to very soon.

Exchange & Refund Policy
Please choose carefully as we do not offer exchanges or refunds.

I have a suggestion, feedback or product request - who do I tell?
We'd love to hear from you! Please contact us with your thoughts via email or through our contact us form.

I received a damaged item. What now?
All orders will be carefully packaged to prevent this. However, if your item arrives damaged, please email us studio@inkydotdesign.co.nz within 7 days of receipt and explain the issue.  We will happily replace the item for you or give a full refund. We are unable to accept returns on items after 7 days. We do require the item to be sent back to us so we can see the damage.

* Please note that we are unable to refund on items which have small variations in colour and grain due to the natural products used.

What are my payment options?
PayPal, Laybuy.

What currency are your prices in?
All our pricing is listed and charged in New Zealand dollars (NZD).

What if I enter an incorrect address by mistake?
If an order is delivered to an incorrect address and needs to be sent again, you will be charged for the additional delivery as well.

When will my order arrive?
We use a shipping agent to send all orders. Orders within New Zealand should arrive in 1-5 days.
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